Cannot login to CUE Avt or "prompt manager"

Unanswered Question
Nov 14th, 2007


this must be something very simple but I haven't figured out yet.

I want to access the above service via phone. After entering id and password, I always get 'authentication failed'.

I'm logging as an user that in in the Administrators group. This same user can access the regular mailbox OK.

What else could be wrong ?

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Overall Rating: 5 (1 ratings)
Rob Huffman Wed, 11/14/2007 - 06:47

Hey Paolo,

This is really a shot in the dark here but have you tried this using the Extension rather than ID?

The following partial menu example illustrates the GMS conversation for managing the EAG:

1. Please enter your Extension

2. Please enter your PIN Number

3. Welcome to the Greeting Management System

Just a thought :)


Rob Huffman Wed, 11/14/2007 - 08:57

Hey Paolo,

Remember, it's always the Equipments fault ;)

Take care my friend,



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