Cannot login to CUE Avt or "prompt manager"

paolo bevilacqua · ‎11-14-2007

Hi,

this must be something very simple but I haven't figured out yet.

I want to access the above service via phone. After entering id and password, I always get 'authentication failed'.

I'm logging as an user that in in the Administrators group. This same user can access the regular mailbox OK.

What else could be wrong ?

Rob Huffman · ‎11-14-2007

Hey Paolo,

This is really a shot in the dark here but have you tried this using the Extension rather than ID?

The following partial menu example illustrates the GMS conversation for managing the EAG:

1. Please enter your Extension

2. Please enter your PIN Number

3. Welcome to the Greeting Management System

Just a thought :)

Rob

paolo bevilacqua · ‎11-14-2007

Hi Rob,

I must have had something messed up. It's all right now.

Thanks!

Rob Huffman · ‎11-14-2007

Hey Paolo,

Remember, it's always the Equipments fault ;)

Take care my friend,

Rob