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Cannot login to CUE Avt or "prompt manager"

paolo bevilacqua
Hall of Fame
Hall of Fame

‎11-14-2007 02:24 AM - edited ‎03-15-2019 07:13 AM

Hi,

this must be something very simple but I haven't figured out yet.

I want to access the above service via phone. After entering id and password, I always get 'authentication failed'.

I'm logging as an user that in in the Administrators group. This same user can access the regular mailbox OK.

What else could be wrong ?

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3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

‎11-14-2007 06:47 AM

Hey Paolo,

This is really a shot in the dark here but have you tried this using the Extension rather than ID?

The following partial menu example illustrates the GMS conversation for managing the EAG:

1. Please enter your Extension

2. Please enter your PIN Number

3. Welcome to the Greeting Management System

Just a thought :)

Rob

paolo bevilacqua
Hall of Fame
Hall of Fame
In response to Rob Huffman

‎11-14-2007 08:46 AM

Hi Rob,

I must have had something messed up. It's all right now.

Thanks!

0 Helpful

Rob Huffman
Hall of Fame
Hall of Fame
In response to paolo bevilacqua

‎11-14-2007 08:57 AM

Hey Paolo,

Remember, it's always the Equipments fault ;)

Take care my friend,

Rob

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