Call-forwarding by schedule in CCM 5.1.1

Unanswered Question
Nov 14th, 2007


I'm running the CCM 5.1.1 and i'd like to know how to call-forward using a schedule. For exemple: the calls from line 1 forwarding to line 2, from friday afternoon until monday morning and then return to line 1(monday morning). it is clear? Thanks

Jesus Vidal

I have this problem too.
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rob.huffman Wed, 11/14/2007 - 10:48

Hi Jesus,

This feature on CCM will allow these type of schedules to be setup, have a look at "Time of Day Routing" on CCM it should do what you need and more;

Cisco Unified CallManager System Guide, Release 5.1.3

Time-of-Day Routing

From this doc;

Also check out this this excellent presentation on Time of Day Routing supplied recently by Tom (it includes a great step by step and examples);

Hope this helps!



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