!Moved to correct forum section
I have seen similar questions before but haven't found a fix yet...
I have a scenario where there are IP Phone agents only that take calls from different queues.
I want to be able to display the CTI RP name and number when the phone is ringing however all I get is the CTI Port number. I have enabled the service parameter to allow this but still no go, I am sure this worked in previous versions of CCM and IPCCX.
I am running the latest CCM 6.0 and UCCX 5.0.
Any suggestions appreciated..will log a tac case in a few days once I have tried everything i can.