UC 500 Series cue Update

Unanswered Question
Nov 15th, 2007


I'm currently setting up a UC 520 for use in Austria. From Cisco Austria i got the needed configuration guides an files.In the setup process there is also a Cue upgrade required and in the guide it is made with CCM but that doesn't work - it always fails. So i tried to do the upgrade with CLI but the software commands like software download upgrade and so on are not present in the IOS.

Can anybody help me with that problem?

Thanks in advance!

I have this problem too.
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rob.huffman Thu, 11/15/2007 - 05:33
thomasdrexler Thu, 11/15/2007 - 06:05

Hi rob,

thank's for your reply. I already read this topic before posting. Maybe Cisco Autria and Cisco Worldwide have not the same knowledge level. Cisco Austria wrote, that the Cue upgrade must be done to change the language settings. Anyway, if the UC500 works with the english settings it's ok too. But it would be nice to have german language on the telephone displays.


rob.huffman Thu, 11/15/2007 - 06:16

Hi Thomas,

I think that I misunderstood your question here :( I beleive that you should be able to change the Language but not upgrade the CUE itself. Here is the proper info for UC500;

Supported Software, Firmware, Locales, and Languages for Cisco Unifed 500 Series UC520-4.2(0)


Cisco Unified 500 Series is shipped preloaded with a Cisco UC500 Release version which includes Cisco IOS software, Cisco Unified CME, Cisco Unity Express, Cisco Unified IP phone firmware files, and locale and voice-mail prompt language files for U.S. English.

Here is what you need;

To download a language file for voice-mail prompts, go to http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=281001346.

Getting Started Guide for Cisco Unified Communications 500 Series


Additional References for CUE on UC 500;

Cisco Unity Express GUI System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_administration_guide_book09186a0080679da7.html

Cisco Unity Express Voice-Mail System Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a008060339a.pdf

Cisco Unity Express Voice-Mail System User Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_user_guide09186a00806033eb.html

Cisco Unity Express VoiceView Express Quick Start Guide at http://www.cisco.com/application/pdf/en/us/guest/products/ps5520/c1626/ccmigration_09186a0080678bc6.pdf

Hope this is better!


martnord05 Thu, 10/09/2008 - 01:51


Is there any news on the "supported software, firmware, locales, and languages bundled with UC500"-front? All the links have gone bad and it would be really helpful if you gurus out there could share the latest.


rob.huffman Thu, 10/09/2008 - 06:05

Hi Martin,

The latest version is 4.2(9) and is available for Download. Here is the ReadMe;

Release notes for UC500 Software Pack UC520-4.2.9.zip

CME Release: 4.2

CUE Release: 3.2.1

IOS Release: 12.4(11)XW9

New features included:

a) New CUE release 3.2.1

b) The phone loads pack 4.2.9 contains phone loads for the new CP-521SG and CP-524SG IP Phones

c) TAPI support for the 500 series IP Phones

d) The phone loads pack 4.2.9 contains phone loads release 1.2.1 for CP-7921G IP Phones

e) Support for upgrade license SL-UC520-64UPG= that allows to upgrade a 48-user system to a 64-user system

f) Support for upgrade license SL-UC520-32UPG= that allows to upgrade a 24-user system to a 32-user system

g) Support for upgrade license SL-UC520-24-48UPG= that allows to upgrade a 24-user system to a 48-user system

h) Cisco Logo background image for color IP Phones



Only use CCA release 1.8 or later to upgrade

from the previous version of software pack to the UC500 software pack 4.2.9


Hope this helps!


rob.huffman Fri, 10/10/2008 - 05:08

Hi Martin,

You are very welcome! Have a great weekend my friend.




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