Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
725
Views
0
Helpful
2
Replies

7936 Conference Station boot issues

sydneyd
Level 1
Level 1

‎11-15-2007 06:08 AM - edited ‎03-15-2019 07:14 AM

I have a 7936 that has been configured on CCM 4.2. The phone does not boot, when a network cable is connect an error message is displayed stating "Unable to contact TFTP server".

I would like to reset the phone to factory settings. I cannot do thjis via the phone web page as I cannot even ping the device

Labels:
0 Helpful
2 Replies 2

ckltd7401
Level 1
Level 1

‎09-18-2008 08:12 AM

To manually reset the 7936 to factory defaults, you need to enter the Admin Setup menu on the physical phone and select "Restore Defaults". You may be prompted for the passcode before gaining access to the Admin Setup menu; default passcode is **# key sequence on the phone. I've got a 7936 doing the same thing. I have already reset to factory defaults and can ping all UCCM servers in the cluster; still getting "Cannot contact TFTP server". I'm actively searching the forums for answers; found your post from almost a year ago. I hope this helps you, but it didn't help me. :-(

ck

0 Helpful

Justin Brenton
Level 4
Level 4

‎09-18-2008 04:44 PM

Hi Sydneyd,

Do you have a ip address listed in the TFTP field on the phone?

Regards,

Justin

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents