Changing 7960 network settings after a factory reset

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Nov 15th, 2007
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I have a 7960 that displays TFTP timeout. I need to set a static IP and the TFTP server address. How do I get to the network settings?


settings key, **#** or **3# don't work.


There are several working 7960 registered with the CME. This phone was moved and factory reset.

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AJAZ NAWAZ Fri, 11/16/2007 - 00:11
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Gray how you doing.


"To unlock or lock options in the Network Configuration menu or in the Security Configuration, press **# before you display the menu or while the menu i s displayed. This action either locks or unlocks the options, depending on the previous state.


Make sure to lock options after you have made your changes. "


taken from:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008024d865.html#wp1075034



hth,

Ajaz



GrayH Fri, 11/16/2007 - 04:16
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Thank you for the responce Ajaz. However there is nothing to unlock. I get no menus at all.


After powering on the display shows:

Configuring VLAN

Configuring IP

Requesting Configuration

TFTP Timeout


After that the entire phone is locked up.


I think it is looking for the default TFTP server which is not the address of our CME.

I also think it is requesting a DHCP address by default. This sites DHCP server is a VPN router which does nor support option 150 so I can't configure the proper CME's TFTP server address.


I can't get to the Network congifuration screen. Is this phone completely factory defaulted and requires access to a TFTP server with the default name?


Thank again,

Gray



paolo bevilacqua Fri, 11/16/2007 - 04:21
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Hi,


Use reset sequence: Keep pressed # when turning on. As phone display "detected", release and press:1234567890*#

Confirm reset network configuration when asked.

Make sure you dhcp/tftp settings are correct phone should reflash and start over.


Hope this helps, please rate post if it does!


GrayH Fri, 11/16/2007 - 04:52
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Thankyou for the response. This sequence is what caused the "problem". Except the sequence is 0123456789*0# not 0*# (probably a typo). Once this sequence is entered the phone asks Save network cfg? 1=yes 2=no, either response sensds the phone into


configure VLAN

configure IP

requesting configuration

TFTP timeout sequence


What am I missing?

paolo bevilacqua Fri, 11/16/2007 - 05:14
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Hi,


Sorry I hadn't read your question in full.


yes the phone needs to connected to functional dhcp and tftp network to be made functional again.

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