I have configured BACD & AA for CME 4.0 as shown below, however, when an external call comes through there is no voice response, phone just keeps ringing:
application
service cmeaa flash:C3845/app-b-acd-aa-2.1.2.2.tcl
param welcome-prompt _bacd_welcome.au
paramspace english index 1
param call-retry-timer 15
param service-name queue
paramspace english language en
param menu-timeout 6
param second-greeting-time 60
paramspace english location flash:C3845/
param max-time-vm-retry 2
param max-time-call-retry 600
param voice-mail 5000
param max-extension-length 4
param aa-pilot 1000
param number-of-hunt-grps 2
param dial-by-extension-option 5
param handoff-string cmeaa
!
service queue flash:C3845/app-b-acd-2.1.2.2.tcl
param queue-len 10
param aa-hunt3 2620
param aa-hunt4 2630
param number-of-hunt-grps 2
voice-port 0/0/0
connection plar opx 1000
dial-peer voice 1000 voip
service cmeaa
destination-pattern 1000
session target ipv4:172.16.70.247
incoming called-number 1000
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
!
telephony-service
load 7914 S00104000100
load 7911 SCCP11.8-2-2SR2S
max-ephones 150
max-dn 150
ip source-address 172.16.70.247 port 2000
system message Cisco U CME - City Pharmacy Ltd
time-zone 47
date-format dd-mm-yy
max-conferences 12 gain -6
transfer-system full-consult
transfer-pattern 1000 blind
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1
number 1000
label Reception
name Reception
ephone-hunt 1 sequential
pilot 2610
list 1006, 1007, 1008
timeout 10, 10, 10
statistics collect
!
!
ephone-hunt 2 sequential
pilot 2620
list 1016, 1017, 1018
timeout 10, 10, 10
statistics collect
!
!
ephone-hunt 3 sequential
pilot 2630
list 1026, 1027, 1028
timeout 10, 10, 10
statistics collect
