I have a little problem with UCCX5.0
My agents would like to see caller ID (Number) on their phones when they will get the call from the Contact Center. They are seeing the number of the CTI-Devices and not the number of the original caller until they are connected to the call. The ANI is displayed in the Agent Software.
Everytime a person is calling the Telephony Trigger Number I will see a number. Is there a possibility for this?