Cisco Agent Desktop Error Agent cannot go ready

Unanswered Question
Nov 16th, 2007

Agent can log onto CAD but cannot go ready. Getting error message "Resources device is off"

"The agents extension is out of service. Ready state change and call control operations cannot be performed"

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Loading.
Abdulbaseer Mohammed Mon, 11/19/2007 - 05:36

check your settings in configuration manager if all is a OK. Try logging on the user on hard phone .

Did some things changed or the user never logged on?

Baseer.

dlcharville Thu, 12/13/2007 - 08:11

Running into the same issue, did restarting the CTI Manager completely fix the issue or has it came back?

Thanks,

Dan

rbua Thu, 12/13/2007 - 08:25

It should do.

Problem is usually tied up to the device registration with the CTI Manager component, you could try to reset the phone as well or unassociate and reassociate the extension from the JTAPIUser as well before going for the CTI reset.

Regards,

Riccardo

Oleh Doroshenko Tue, 10/22/2013 - 04:08

Yes, Restarting CTI manager fixed issue(temporary).

I'm running CUCM 8.6.2.10000-14 and i guess its some Bug with CTI behaviour, because it is not only CTI problem.

Im going to microUpgrade to last stable 8.6 version in next couple days. Hope this will help to completely fix issue.

Actions

This Discussion