IPCC Script

Unanswered Question
Nov 18th, 2007
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hi,

I am making a script for the users so that after a prompt they can enter 4 digit code based on which calls can be forwaded to different Queues.


Any idea how :) how i can do this. I have all queues defind and working fine thing i am not clear is how to ask user to enter code and then what to do with that code for call forwading in different queue.


Thanks in advacne :)

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Chris Deren Sun, 11/18/2007 - 07:45
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    2017 IP Telephony, Contact Center, Unified Communications

I will assume that you have IPCC Express. Use the "Get Digits string" step and play a defined prompt using the step, at the same time collect 4 digits with it and store the result in a variable (filter tab). Then depending on how many options you want to allow (queues) you can either have multiple IF statemets to check for the value of the variable or you can use the SWITCH step.


HTH,


Chris

Abid Abdul Latif Sun, 11/18/2007 - 13:26
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Thanks chris .. let me try this.. and i will update this forum accordingly

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