11-18-2007 04:41 PM - edited 03-15-2019 07:18 AM
Hi,
My 7914 appear red light,
and start a manually reset and debug tftp event. the message always stop in ****CHECK IF 7914 OPERATIONAL****
------------------------------------
my firmware is load 7914 S00105000200
main phone is 7961.
How can I troubleshoot it? any command can I know status of 7914?
thanks
11-18-2007 05:58 PM
What platform are you running? Is it on CCM or CME?
If it is CME make sure you have the following commands.
tftp-server flash:S00105000200.sbn
telephony-service
load 7914 S00105000200
ephone 1
type 7961 addon 1 7914 2 7914
11-18-2007 06:26 PM
hi Craig
It is CCME 4.0 and I had done all commands which you mention above.
11-18-2007 08:22 PM
You can do a "show ephone" and a "show ephone phone-load" to see the status and if it has the right load.
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