CUCM 5.1 installation failure

Unanswered Question
Nov 19th, 2007

This one has failed install due to "internal error". Then prompted to insert an USB key to dump diagnostic and confirmed it has done so, but left no file on the USB memory!

Eventually, I zapped the partition table with a 6.0 recovery CD.

What do I need to install 6.0 on it now, a TAC issue and need for disk images I guess ?

I have this problem too.
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Overall Rating: 5 (1 ratings)
rob.huffman Mon, 11/19/2007 - 08:17

Hi Paolo,

Is this a clean install or a Windows upgrade with DMA? This does seem to be a pretty common occurance. If you have decided to go with CCM 6.x you will need the new installation media as you noted my friend :(

Let us know,


Paolo Bevilacqua Mon, 11/19/2007 - 09:58

It "was" a brand new 7816 HP with 5.1 "pre-installed". Hope the TAC can be swift on this.

Thanks Rob!

rob.huffman Mon, 11/19/2007 - 10:05

Hey Paolo,

This is always a challenge isn't it! I wanted to give you my 5 point vote for the patience you continue to display here and the many great posts from you recently :)

Take care,



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