Callback Feature and Presence

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Nov 19th, 2007
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We are using CCM 5.1.2b with presence status enabled and working. I am courious if anyone has attempted to use the callback feature on a presence = line engaged status without actually needing to place the call first. Basically if you see they are engaged, being able to press the callback softkey?

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smalkeric Fri, 11/23/2007 - 12:58
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The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called party line becomes available. You can activate call back for a destination phone that is within the same Cisco CallManager cluster as your phone or on a remote PINX over QSIG trunks or QSIG-enabled intercluster trunks.

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