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Message Notification every 5 min

aamercado
Level 4
Level 4

UM 4.2.1 - Message notification is sent every 5 minutes and doesn't stop.

Only set to "Work Phone" with

schedule of 24x7

restart notification eac time a new message

devise does not answer

8 rings

4 times

15 min btwn tries

device busy

4 times

5 min btwn tries

If notification fails, send notif to none

4 Replies 4

sopayne
Cisco Employee
Cisco Employee

Hi,

Any chance you have the radio button "Repeat notification if there are still new messages after this many minutes" selected?

If not, you can get more details by enabling the Unity Diagnostic Tool>mAcro traces>"Traces for other Notification Problems"

I hope this helps.

jeff.singh_2
Level 3
Level 3

hi did you fix this - we have a similar issue?

I just followed sopayne's solution

Then you should have rated the Q and put the 'includes response(s) that solved Author's issue' mark so everybody else knows that it was fixed with that answer.