11-20-2007 06:27 AM - edited 03-18-2019 08:06 PM
We just upgraded to Unity 5.0 and if someone calls a non-subscriber on the system and they do not answer....it says "wait while I transfer your call". It then sends them to the operator.
When we were running Unity 4.0.4, if the non-subscriber did not answer, it would tell them that the person is not available. Which is what I want.
Where do you disable that "wait while I" prompt on everything?
11-20-2007 06:46 AM
Hi Josh,
Not sure if this is what you are looking for;
While Transferring, Notify Caller
Indicate whether Cisco Unity notifies callers when it transfers a call:
Check the Do Not Play the "Wait While I Transfer Your Call" Prompt check box if you do not want Cisco Unity to notify callers.
Uncheck the Do Not Play the "Wait While I Transfer Your Call" Prompt check box if you want Cisco Unity to notify callers and ask them to hold.
Default: Check box is checked.
From this 5.x doc;
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/interface_reference/guide/dom/50curg070d.html
Hope this helps!
Rob
11-20-2007 07:11 AM
how would you apply that to everyone? The box is checked. Would this be something used through bulk edit?
11-20-2007 08:44 AM
Hi Josh,
How do these calls to non subscribers get to the Operator? I had figured probably via a Call Handler. If so this can be applied at that level.
Hope this helps!
Rob
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