I have a script that currently checks for day/time/date and if all pass it plays a Welcome message and drops the caller into the queue. All of that works just fine.
I'm trying to change that script so the after it passes all initial checks it 1st calls the main front desk person. If she answers all is good and the script ends.
If the phones is busy or she doesn't answer I want it to go back to the script..play the welcome message and drop the caller into a queue. This is working just fine if her phone is busy but doesn't work if she doesn't pick up. It just keeps ringing.
Any thoughts on how to get it to go back to the queue if she doesn't answer?