can anyone help me with the following?
I've configured Personal Callback in IPCC Enterprise 7.0 but it doesn't work.
->Enterprise Skill Group. The selected Route match the Outbound Skill Group (already created).
->DN. Routing Client=MR, Dialed Number=9992,the associated CallType is the same as for the Outbpound.
->CTI RP on the Call Manager. DN=9992
->PersonalCallBackEnabled=1 in the Dialer registry
->Personal Callback flag enabled in the campaign configuration
I have a doubt about the Dialer registry key PersonalCallbackDN=PersonalCallback. Do I have to change it? What is it used for?
Consider that the records are imported in the Personal_Callback_List table, but the CallbackDateTime field does not have the correct hour!?!?
I don't have experience about this configuration so probably I'm forgetting something...do you have any tip or documentation example? Currently I'm using the User and Configuration Guides...