Auto Silent Recording

Unanswered Question
Nov 22nd, 2007
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I have a IPCC 4.0.5(a) whit CCM 4.3(1). Silent Recording and Desktop Monitoring works fine, but I need to configure the call recording start automatic for only one team or Contact Service Queues?

how can I configure this option? Does it work for only one team or Contact Service Queues? and, where store this wav files?


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Chavdar_Baramov Fri, 11/23/2007 - 05:44
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Open Cisco Desktop Administrator

Go to WF config > WF groups

Create New Work Flow group Coping existing one or creating totaly new.

Go to Voice Contact Work flow and add new.

Select from the drop-down what you want to record (in, out, both)

On Answerd Event create Utility Action (stard record)

Save and go to Personal config > agents

Click on every agent in the team of your choice and select the WF group.


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