Open Cisco Desktop Administrator

Go to WF config > WF groups

Create New Work Flow group Coping existing one or creating totaly new.

Go to Voice Contact Work flow and add new.

Select from the drop-down what you want to record (in, out, both)

On Answerd Event create Utility Action (stard record)

Save and go to Personal config > agents

Click on every agent in the team of your choice and select the WF group.