we have an issue that our general number (ex 5200) was noticed to be constantly engaged for about 10mins but only one person is actually engaged in a call. This is a shared number w/ 10 persons as their 2nd line.
We checked the CDR and found out that theres' alot of "call termination" call of 17 (user busy) and the "OrigCallTerminationOnBehalfOf" is 5 meaning the call is terminated because of a "call forward"?
Could this mean that the calls is always forwarded? but the OrigCalledNumber & FinalCalledNumber is the same.
Thanks in advance