CDR Cause for Call Termination 17?

redrobish · ‎11-22-2007

Hi experts,

we have an issue that our general number (ex 5200) was noticed to be constantly engaged for about 10mins but only one person is actually engaged in a call. This is a shared number w/ 10 persons as their 2nd line.

We checked the CDR and found out that theres' alot of "call termination" call of 17 (user busy) and the "OrigCallTerminationOnBehalfOf" is 5 meaning the call is terminated because of a "call forward"?

Could this mean that the calls is always forwarded? but the OrigCalledNumber & FinalCalledNumber is the same.

Thanks in advance

gogasca · ‎11-22-2007

This is why the originator was terminated. The originator was terminated on behalf of Device, Call Manager, Transfer, Conference, Call Park, etc. For example, if the originator of the call hangs up the phone to terminate the call, the OnBehalfOf code would be â€œDeviceâ€. If the call is terminated because of a transfer, the OnBehalfOf code would be â€œTransferâ€

For example,

â€¢ 40003 calls 40001

â€¢ 40001 CFNA to 40000

â€¢ 40000 answers and hangs up

You may see origCallTerminationOnBehalfOf set to 5.

The best option is to see CCM detailed traces.

You may open a TAC case and provide us more information.

CCM version including SR or ES

Current setup (shared lines) (Max number of Calls, Busy trigger) CF options.

Type of GW

Phone Models and Phone loads

Etc

Thanks

redrobish · ‎11-22-2007

thanks for replying.

in [If the call is terminated because of a transfer, the OnBehalfOf code would be â€œTransferâ€], I would like to know where it would be transfer? Pls. enlighten me what happen when the OnBehalfOf code is 5=transfer?

thx

CM 4.1(3)sr3a

shared line, max # of calls=3, busy=2

GW=mgcp

7960, 8.0(6.)

gogasca · ‎11-22-2007

Hey!

I mentioned an example for transfer and other for CF, which is 5.

Sorry for not clarifying hehe

What if you unconfigured CFB for those shared lines as a test? Same issue?

My advise is take a look at CCM detailed traces to see what exactly happens when an inocming call arrives, and in ISDN debug which is the reason code why call is rejected.

Jon Clark1 · ‎10-31-2016

I had this same problem and landed on this article. I fixed this by going to "Default System Transfer in Unity" on the left hand side.

In there I had to add the number I needed to transfer to. Customer had transfers locked down. Once I added the number I got right though. Hope this helps.