11-22-2007 05:22 PM - edited 03-15-2019 07:23 AM
Hi experts,
we have an issue that our general number (ex 5200) was noticed to be constantly engaged for about 10mins but only one person is actually engaged in a call. This is a shared number w/ 10 persons as their 2nd line.
We checked the CDR and found out that theres' alot of "call termination" call of 17 (user busy) and the "OrigCallTerminationOnBehalfOf" is 5 meaning the call is terminated because of a "call forward"?
Could this mean that the calls is always forwarded? but the OrigCalledNumber & FinalCalledNumber is the same.
Thanks in advance
11-22-2007 07:29 PM
This is why the originator was terminated. The originator was terminated on behalf of Device, Call Manager, Transfer, Conference, Call Park, etc. For example, if the originator of the call hangs up the phone to terminate the call, the OnBehalfOf code would be âDeviceâ. If the call is terminated because of a transfer, the OnBehalfOf code would be âTransferâ
For example,
⢠40003 calls 40001
⢠40001 CFNA to 40000
⢠40000 answers and hangs up
You may see origCallTerminationOnBehalfOf set to 5.
The best option is to see CCM detailed traces.
You may open a TAC case and provide us more information.
CCM version including SR or ES
Current setup (shared lines) (Max number of Calls, Busy trigger) CF options.
Type of GW
Phone Models and Phone loads
Etc
Thanks
11-22-2007 08:47 PM
thanks for replying.
in [If the call is terminated because of a transfer, the OnBehalfOf code would be âTransferâ], I would like to know where it would be transfer? Pls. enlighten me what happen when the OnBehalfOf code is 5=transfer?
thx
CM 4.1(3)sr3a
shared line, max # of calls=3, busy=2
GW=mgcp
7960, 8.0(6.)
11-22-2007 09:02 PM
Hey!
I mentioned an example for transfer and other for CF, which is 5.
Sorry for not clarifying hehe
What if you unconfigured CFB for those shared lines as a test? Same issue?
My advise is take a look at CCM detailed traces to see what exactly happens when an inocming call arrives, and in ISDN debug which is the reason code why call is rejected.
10-31-2016 02:55 PM
I had this same problem and landed on this article. I fixed this by going to "Default System Transfer in Unity" on the left hand side.
In there I had to add the number I needed to transfer to. Customer had transfers locked down. Once I added the number I got right though. Hope this helps.
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