IPCCX5.0 with CUCM6.x-Need intagration configuration steps...

nagabhushanamj · ‎11-22-2007

I need a configuration steps to integrate IPCCX5.0 with CCM6.0.

Assume that we have 2 toll free number with 2 skills & need to assign

1st toll free - 1st skill

2nd toll free - 1st & 2nd skill.

Need overall concept to operate mini call centre.

Thanks in advance...naga..

Chris Deren · ‎11-23-2007

This document has step by step intructions for configuring the integration on CUCM and UCCX:

http://www.cisco.com/application/pdf/en/us/guest/products/ps8219/c1097/ccmigration_09186a008084bdf6.pdf

Here is an Admin guide for UCCX (CRS engine)

http://www.cisco.com/application/pdf/en/us/guest/products/ps8219/c1067/ccmigration_09186a008084be19.pdf

Here you can find scripting guides:

http://www.cisco.com/application/pdf/en/us/guest/products/ps8219/c1067/ccmigration_09186a008084be19.pdf

And here are some sample scripts you can download:

http://www.cisco.com/application/x-zip-compressed/en/us/partner/products/ps1846/c1609/cdccont_0900aecd80662ce9.zip

HTH,

Chris

nagabhushanamj · ‎11-24-2007

Hi Chris,

Thanks for your information.

This i already got from cisco site,

Do you have any model setup configuration as configuration steps are not given with example in these doc..

Bye

Naga.

Abdulbaseer Mohammed · ‎11-24-2007

Hire Berbee.

That is the solution. Lots of gifts comes free like good knowledge, expert advice and a proven track.

Baseer.

I don't work for Berbee.

Chris Deren · ‎11-24-2007

We can absolutely help you, that's what we do best!!!

If after reading the guides you still have questions and don't feel comfortable implementing it yourself you should seek out assistance from Cisco partner, Berbee or someone else.

Chris