I am writing an intergrated IPCC desktop to an application using the Cisco UCCX CTI protocol specification. This is working well. However Ideally I want my desktop app to appear and be controlable in Cisco Supervisor Desktop as a Agent Desktop.
Reversing the agent desktop with wireshark it appears the client notifies actions to the supervisors via the chat server on port 59000. This is using the GIOP protocol. I am looking for a spec for the chat server protocol. Has anyone any ideas ?