I need some body's kind help for the following queries.
I have a customer in public service dept. they have multiple branches in many locations through out the country. Now they want to connect over VOIP. I have a central Location where we are planning to keep the Call manager. Call Manger version 6.0 and Cisco Unity Voice Messaging server. I want to use the new feature, Call Recording, of CCM 6.0 also.
In central location we have Cisco 3845 router and in branch office (15 nos) we have 3825 router with SRST features.
The customer has a Toll Free Number (ie 111) people will call on this number from different location in the country.
The requirement from customer is that, if one person from X city calls the toll free number (ie 111) the call should direct to the person sitting at X city only.
(If person calls from New York City the person who are going to pick the call should be in New York city only, like if the person is calling from WDC the person who will pick the call should be located in WDC only).
In summary, the call should get routed to the local call centre only, from the central location Voice Gateway Router / CCM (a kind of call diverting). Can we achieve this? If yes how can we do the same?
If my WAN link from branch to central location fails, where the CCM and Unity located, what will happened to the call?
How the call will get routed till the branch router from Central location where the CCM and main Voice Gateway is configured?
My understanding is SRST will take the role of CCM, if so what exactly SRST will do? How SRST works incase of WAN Link towards CCM fails?
Do we require a PSTN link at each location and PSTN should do a kind of preferred routing or some thing, plz correct if I am wrong...
If when my WAN link fails what will happened to the unattended calls (Voice Mail)? Where this voice message can be saved since the Unity Server is located at Central Location?
What will happen to the Call Recording? Will SRST Support call recording if yes, where this call will be saved?
I agree the list of my queries is long, kindly help me out.