Having issues with web interface in CME 4.1

Unanswered Question
Nov 24th, 2007

Bear with me, I'm new to networking and general VOIP platform.

I have a 2811 router, running IOS 12.4(15)T1 (adventerprisek9-mz). I'm trying to get CME 4.1 configured. I'm trying to load the telphony_services webpage so I can configure CME. Unfortunately, all I get after logging in is gray background with "View window" in the left-hand corner of the screen.

I need some assistance with relevant reading materials or troubleshooting.


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Paolo Bevilacqua Sat, 11/24/2007 - 12:52


which browser are you using ? Only IE works.

Do you have the GUI files in flash ?

Hope this helps, please rate post if it does!

AuxMax001 Sat, 11/24/2007 - 14:52

Thanks for the reply.

I'm using IE, version 7.

The GUI files are resident on the CF. I also have a line in the config to point the http server to the flash.

Paolo Bevilacqua Sat, 11/24/2007 - 15:05

Do you have javascript enabled in IE ?

Are the files in a directory ? Are the files the correct version for the IOS you are using ?

All failing you can check with "debug ip http server" and "term mon".

AuxMax001 Sat, 11/24/2007 - 20:17

Javascript is enabled.

The CME version is supposed to be compatible with 12.4 T15.

The GUI files are not in a directory...they are in the root of the file system.

I will run the debugs post them.

Thanks again.

AuxMax001 Sun, 11/25/2007 - 11:39

Here is the debug of the HTTP server:

*Nov 25 18:55:38.218: its_urlhook url: /telephony_service.html, method 1

*Nov 25 18:55:38.218: Sun, 25 Nov 2007 18:55:38 GMT /telephony_servic

e.html auth_required

Protocol = HTTP/1.1 Method = GET

*Nov 25 18:55:38.218:


*Nov 25 18:55:56.050: its_urlhook url: /telephony_service.html, method 1

*Nov 25 18:55:56.062: HTTP: Priv level granted 15

*Nov 25 18:55:56.062: Sun, 25 Nov 2007 18:55:56 GMT /telephony_servic

e.html ok

Protocol = HTTP/1.1 Method = GET

*Nov 25 18:55:56.062:

*Nov 25 18:55:56.066: telephony_service_server_get_action url:/telephony_service


*Nov 25 18:55:56.230: its_urlhook url: /ITSMain, method 1

*Nov 25 18:55:56.242: HTTP: Priv level granted 15

*Nov 25 18:55:56.242: Sun, 25 Nov 2007 18:55:56 GMT /ITSMain ok

Protocol = HTTP/1.1 Method = GET

*Nov 25 18:55:56.242:

*Nov 25 18:55:56.246: telephony_service_server_get_action url:/ITSMain


*Nov 25 18:55:56.254: ipkeyswitch_generate_html_header: start 1, 0

*Nov 25 18:55:56.254: ipkeyswitch_generate_html_header: no keyswitch mode

Thanks for the assistance.

AuxMax001 Sun, 11/25/2007 - 15:49

Just tried it and the same issues occurred as trying to access from the telephony_service.html.

Paolo Bevilacqua Sun, 11/25/2007 - 17:09

Not sure at this point. Possibly some file corruption or other strange issue, as I'm assuming everything is correctly configured.

jizworski Thu, 12/20/2007 - 21:05

I am having a similar issue with 124-11.XW1 / CME 4.2. Mine shows the fields, but when you click on any of them nothing happens. In the lower left corner you see "javascript:void". And none of the .gifs are showing.

mciarfello Sun, 12/23/2007 - 22:40

The GIFS and other files (JS) are case sensitive. If you did the tar extract, it should have extracted the files correctly to the flash. Doing a TFTP upload or DOS copy to a DOS formatted FLASH card may mess up the filenames.

I think only IE6 officially (documentation) works. But I admit, haven't tried ie7.

SAN J Mon, 03/10/2008 - 16:07

Just wondering if you happen to get resolution on this as I'm having the same exact issue. Odd thing is it was working previously and then suddenly stopped.


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