11-24-2007 12:44 PM - edited 03-15-2019 07:24 AM
Bear with me, I'm new to networking and general VOIP platform.
I have a 2811 router, running IOS 12.4(15)T1 (adventerprisek9-mz). I'm trying to get CME 4.1 configured. I'm trying to load the telphony_services webpage so I can configure CME. Unfortunately, all I get after logging in is gray background with "View window" in the left-hand corner of the screen.
I need some assistance with relevant reading materials or troubleshooting.
Thanks
11-24-2007 12:52 PM
Hi,
which browser are you using ? Only IE works.
Do you have the GUI files in flash ?
Hope this helps, please rate post if it does!
11-24-2007 02:52 PM
Thanks for the reply.
I'm using IE, version 7.
The GUI files are resident on the CF. I also have a line in the config to point the http server to the flash.
11-24-2007 03:05 PM
Do you have javascript enabled in IE ?
Are the files in a directory ? Are the files the correct version for the IOS you are using ?
All failing you can check with "debug ip http server" and "term mon".
11-24-2007 08:17 PM
Javascript is enabled.
The CME version is supposed to be compatible with 12.4 T15.
The GUI files are not in a directory...they are in the root of the file system.
I will run the debugs post them.
Thanks again.
11-25-2007 11:39 AM
Here is the debug of the HTTP server:
*Nov 25 18:55:38.218: its_urlhook url: /telephony_service.html, method 1
*Nov 25 18:55:38.218: Sun, 25 Nov 2007 18:55:38 GMT 10.40.1.11 /telephony_servic
e.html auth_required
Protocol = HTTP/1.1 Method = GET
*Nov 25 18:55:38.218:
US-REN-KGW-2811#
*Nov 25 18:55:56.050: its_urlhook url: /telephony_service.html, method 1
*Nov 25 18:55:56.062: HTTP: Priv level granted 15
*Nov 25 18:55:56.062: Sun, 25 Nov 2007 18:55:56 GMT 10.40.1.11 /telephony_servic
e.html ok
Protocol = HTTP/1.1 Method = GET
*Nov 25 18:55:56.062:
*Nov 25 18:55:56.066: telephony_service_server_get_action url:/telephony_service
.html
*Nov 25 18:55:56.230: its_urlhook url: /ITSMain, method 1
*Nov 25 18:55:56.242: HTTP: Priv level granted 15
*Nov 25 18:55:56.242: Sun, 25 Nov 2007 18:55:56 GMT 10.40.1.11 /ITSMain ok
Protocol = HTTP/1.1 Method = GET
*Nov 25 18:55:56.242:
*Nov 25 18:55:56.246: telephony_service_server_get_action url:/ITSMain
US-REN-KGW-2811#
*Nov 25 18:55:56.254: ipkeyswitch_generate_html_header: start 1, 0
*Nov 25 18:55:56.254: ipkeyswitch_generate_html_header: no keyswitch mode
Thanks for the assistance.
11-25-2007 02:21 PM
Hi,
I always access all CCME functionality at http://
11-25-2007 03:49 PM
Just tried it and the same issues occurred as trying to access from the telephony_service.html.
11-25-2007 05:09 PM
Not sure at this point. Possibly some file corruption or other strange issue, as I'm assuming everything is correctly configured.
12-20-2007 09:05 PM
I am having a similar issue with 124-11.XW1 / CME 4.2. Mine shows the fields, but when you click on any of them nothing happens. In the lower left corner you see "javascript:void". And none of the .gifs are showing.
12-23-2007 10:40 PM
The GIFS and other files (JS) are case sensitive. If you did the tar extract, it should have extracted the files correctly to the flash. Doing a TFTP upload or DOS copy to a DOS formatted FLASH card may mess up the filenames.
I think only IE6 officially (documentation) works. But I admit, haven't tried ie7.
03-10-2008 04:07 PM
Just wondering if you happen to get resolution on this as I'm having the same exact issue. Odd thing is it was working previously and then suddenly stopped.
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