Solved: Delay of ready state after end call in IPCCX

jacob_top · ‎11-26-2007

When an agents ends a call, how can you make a delay on 10-15 secs before he appears as ready in the system?

lpezj · ‎11-26-2007

Hi,

You will have to set up in the CSQ configuration webpages (RmCm), for each CSQ you have set up in IPCCX, you have to check the 'Automatic Work' to 'Enabled' and the 'Wraup time' to 10-15 seconds.

Hope this helps,

Juan Luis

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lpezj · ‎11-26-2007

Hi,

You would set up a wrap-up time of 10-15 seconds. After that 10-15 seconds, the agent will be available agian.

Depending of the producto you are using, IPCC Express or Enterprise, this wrap-up state is configured in a different manner.

Hope this helps,

Juan Luis

jacob_top · ‎11-26-2007

What i got is IPCC Express

lpezj · ‎11-26-2007

Hi,

You will have to set up in the CSQ configuration webpages (RmCm), for each CSQ you have set up in IPCCX, you have to check the 'Automatic Work' to 'Enabled' and the 'Wraup time' to 10-15 seconds.

Hope this helps,

Juan Luis

jacob_top · ‎11-26-2007

Thank you very much Juan Luis

lpezj · ‎11-26-2007

Don't forget to rate helpful posts ;-)

Juan Luis

jacob_top · ‎11-26-2007

Way ahead of you ;)

Thanks again...