WAAS alarm

Unanswered Question
Nov 27th, 2007
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Hello,

We have installed 3 WAE (1 for CM, 2 for Core and 3 for Edge). After start i have clear alarm log but now each of device have this alarm record "Kernel Crash files and / or User Core files detected". Please suggest some solution how solve this alarm.

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Zach Seils Wed, 11/28/2007 - 03:17
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  • Cisco Employee,

Alexander,


Kernel Crash and User Core files are created by Cisco WAAS when software exception is encoutered. Kernel Crash files contain debug information about low level Operating System (OS) errors and are written to the /local1/crash directory. User Core files are created by individual processes when they restart due to an error. Core files are written to the /local1/core_dir directory. Kernel Crash and/or User Core files should be analyzed by TAC to determine their root cause. Alternatively you can attach one of the files to this post and I will analyze it for you.


Thanks,

Zach



mywaas#sh alarms major detail


Major Alarms:

-------------

Alarm ID Module/Submodule Instance

-------------------- -------------------- --------------------

1 core_dump sysmon core

Nov 23 23:32:06.376 GMT, Processing Error Alarm, #000001, 1000:445001

Kernel Crash files and / or User Core files detected


Zach Seils Mon, 12/10/2007 - 07:28
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  • Cisco Employee,

Alexander,


We need to examine any files in the following directories:


/local/local1/core_dir

/local/local1/crash


Zach

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