WAAS alarm

amorkovin · ‎11-27-2007

Hello,

We have installed 3 WAE (1 for CM, 2 for Core and 3 for Edge). After start i have clear alarm log but now each of device have this alarm record "Kernel Crash files and / or User Core files detected". Please suggest some solution how solve this alarm.

Zach Seils · ‎11-28-2007

Alexander,

Kernel Crash and User Core files are created by Cisco WAAS when software exception is encoutered. Kernel Crash files contain debug information about low level Operating System (OS) errors and are written to the /local1/crash directory. User Core files are created by individual processes when they restart due to an error. Core files are written to the /local1/core_dir directory. Kernel Crash and/or User Core files should be analyzed by TAC to determine their root cause. Alternatively you can attach one of the files to this post and I will analyze it for you.

Thanks,

Zach

amorkovin · ‎11-28-2007

i sent it to your e-mail

skumar92 · ‎12-07-2007

mywaas#sh alarms major detail

Major Alarms:

-------------

Alarm ID Module/Submodule Instance

-------------------- -------------------- --------------------

1 core_dump sysmon core

Nov 23 23:32:06.376 GMT, Processing Error Alarm, #000001, 1000:445001

Kernel Crash files and / or User Core files detected

amorkovin · ‎12-07-2007

yes, actually this error occur.

Zach Seils · ‎12-10-2007

Alexander,

We need to examine any files in the following directories:

/local/local1/core_dir

/local/local1/crash

Zach