Changing a back ground on version 6.0 CallManager

Unanswered Question
Nov 27th, 2007

Guys,

Currently struggling to get the background of both the 7970 and IPC version 2.1 configured to a new back ground image.

<CiscoIPPhoneImageList>

<ImageItem Image="TFTP:Desktops/320x212x12/tn-xxxx.png"

URL="TFTP:Desktops/320x212x12/xxxx.png"/>

</CiscoIPPhoneImageList>

xxxx.png /Desktops/320x212x12

xxxx.png /

tn-xxxx.png /Desktops/320x212x12

tn-xxxx.png /

The first is the list.xml file I uploaded to Desktops/320x212x12

and also the root for good measure

The second shows the reflection of this in file management.

The problem - When I select the back ground I see the choice but it is only displaying a small white piece of paper with a red cross and the letters PNG.

Has anyone encountered this and have we any ideas how to resolve?

Thanks.

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CSCO11308940 Wed, 04/23/2008 - 08:51

Look the procedure that I did was

copy you list.xml in /ccmcip, also you imeges png, then in the CCM - System - Enterprise Parameters - seek to Phone URL Parameters in URL Idle write - http://(address TFTP server):8080/ccmcip/List(or name of file).xml- save changes and the all phones gonna reset

After this, change the image background in any IP Phone ;)

Jaime Valencia Wed, 04/23/2008 - 12:23

all the files need to be under the Desktops/320x212x12 folder.

List.xml needs to be on the root.

Please note this config is case sensitive so make sure all is as explained in the document, files and extensions need to be the same for real files and for config files

I'd recommend you to double check the config,

Creating Custom Background Images

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7970g_7971g-ge/english/4_2_3/english/administration/guide/7970cst.html#wp1088046

after that try restarting the TFTP service.

You're doing this on the TFTP were the phones are looking at right?

HTH

javalenc

if this helps, please rate

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