If we have a total of 10 incoming calls in queue in a call center, and 5 of them are being answered by the reps, and the remaining 5 calls are waiting in queue and customers would listen to music while on hold at this point. Does anyone know how much bandwidth is being used for each call on hold? I think it's taking the same amount of bandwidht per VoiP call, which is approx. 90kbps. I am running mgcp, g711ulaw over ethernet.
Thanks for any input.