BARS Installation

microtel · ‎11-28-2007

Hi,

I installed BARS ver 4-0-9 on my Call Manager 4.1(3) publisher and i suprised at the end with this display message:*

The wizard was interrupted before Cisco BARS could be completely installed

and in the other dialog box:

Cisco BARS Install did not complete successfully. Review the file log for more information!!

Any idea for this pb

Thanks for your help

Malek

Zin.Karzazi · ‎11-28-2007

Well first thing to do, assuming you already checked the Compatibility Matrix is to view the Log file: C:\Program Files\Common Files\Cisco\Logs

microtel · ‎11-28-2007

Hi Zin

the Compatibility Matrix URL is not available:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

is there an other url

allan.thomas · ‎11-28-2007

First and foremost ensure that you have stopped and disabled the CSA if installed prior to installing the BARS utility. Rather than stopping the service from the sys-tray, actually go into Windows Services and stop the service completely, and then attempt the installation.

Regards

Allan.

Hope this helps, please rate this post if you find it helpful.