Hunt group via JTAPI

Unanswered Question
Nov 28th, 2007

When someone calls a hunt group, and call gets transfered over to an agent, we need to know what was the original number that the caller dialed. I can get the extension or MAC of the phone receiving the call and the caller ID, but not the original number called. Is there a way to look that up via JTAPI or AXL or a combination of both?


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 2 (1 ratings)
ckatene Wed, 11/28/2007 - 13:46

not sure about JTAPI or AXL, but if you don't need it immediately, you could get the original calledpartynumber from the CDR of the first leg of the call ...

msabir Wed, 11/28/2007 - 13:55

Hopefully there is a way to get it via JTAPI or AXL as well.


This Discussion