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Hunt group via JTAPI

msabir
Level 4
Level 4

‎11-28-2007 07:04 AM - edited ‎03-13-2019 04:45 PM

When someone calls a hunt group, and call gets transfered over to an agent, we need to know what was the original number that the caller dialed. I can get the extension or MAC of the phone receiving the call and the caller ID, but not the original number called. Is there a way to look that up via JTAPI or AXL or a combination of both?

Thanks

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ckatene
Level 3
Level 3

‎11-28-2007 01:46 PM

not sure about JTAPI or AXL, but if you don't need it immediately, you could get the original calledpartynumber from the CDR of the first leg of the call ...

msabir
Level 4
Level 4
In response to ckatene

‎11-28-2007 01:55 PM

Hopefully there is a way to get it via JTAPI or AXL as well.

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