When agents transfer an IPCC call to another agent, IPCC will attempt to deliver another call before the transfer is complete. As a temproary work around, we've increased the wrapup time but this is not the best solution for us as the transfer may take longer than the wrapup time is set for. I also do not want to change the automatic work setting as I do not want agents to have to manually place themselves back in a ready state after each call.
Shouldn't IPCC wait until a call is completed before attempting to deliver another call? Is there some setting I'm missing?
Any help would be appreciated.