Factory Reset - 7960 Series Phone

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Nov 28th, 2007
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Hello. I've got a frustrating issue here. I just purchased a 7960 IP Phone and would like to perform a factory reset on the unit. I have followed the directions in the following article but my phone doesn't respond as it should.


http://www.cisco.com/warp/public/788/AVVID/7960_default.html


When I power up the unit and hold down the # key, I never see the message stating that a factory reset initiated or similar. The current load is different from what I use and need to get it to reload.


Please help! Thanks in advance.


Brian

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Anonymous (not verified) Wed, 12/05/2007 - 11:52
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Are you using Callmanager or Callmanger express? Create a DHCP in the callcontrol software server/Router, and put the phone directly to the switch which is connected to the callmanager or callmanager express.

jaydien1358 Wed, 12/05/2007 - 11:54
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No unfortunately I am not. I am using a 3rd party software PBX. But I have verified that my # key works :) I can't figure out why I can't do a factory reset to completely wipe out the phone...??


Brian

paolo bevilacqua Wed, 12/05/2007 - 15:48
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Hi,


when you turn on the phone, does it goes to show something on the display? Powering on with # pressed, what happens ?

jaydien1358 Thu, 12/06/2007 - 04:14
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When I power my phone on, it boots up normally like the rest of my phones but it has some old POS3 load on it and I am unable to provision it manually. I believe it has a SKINNY load on it currently and I would like to upgrade it to a SIP load. I have all the correct binaries and have done this many times previously by just doing a factory reset and putting the right files in my TFTP directory.


But when I power the phone on while holding #, it lights up headset steady for a fews seconds, then mute steady for a few seconds, then the speaker button, then it goes into normal boot.


I believe at this point, it should flash all three buttons and I can then enter 123456789*0# to reset. But it never gets that far.


BTW, I have verified that the # button does in fact work.


I wish there was I way I could open up the phone and change a jumper to manually force a reset or something. Kind of like what you can do on a motherboard for a BIOS reset.


Brian

paolo bevilacqua Thu, 12/06/2007 - 05:21
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Hi,


the phone doesn't have any jumpers inside as far as I know.

It is strange that the # is not recognized.

You can try preparing a SEPxxxxxxxxxxxxxx.cnf.xml on the tftp server specifying the load you want. The phone should then upgrade to that load.

jaydien1358 Thu, 12/06/2007 - 05:25
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I'm assuming the xxxxxxx 's is the load that I want to upgrade to? i.e. SEPP0S3-08-6-00.cnf.xml ?


How should the contents of the file be setup?


Brian

paolo bevilacqua Thu, 12/06/2007 - 10:13
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Hi, the xx in the filename are the mac address, however failing that the phone will look also for a fixed filename. The format is as follows:









2000


192.168.4.2






P00308000700


Try not to upgrade many releases away from what is currently in the phone because certain jump upgrades are unlikely to work.

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