I would like to know if there's a parameter or how to make sure that a call queued in a Select Resource step will not be dropped ? We have a client that needs to keep customers waiting for an available agent as long as over an hour. I know, it's not recommendable, but the client has no other choice.
We tested and the calls are dropped with the prompt "sorry, there's a problem with your call, please try again".
Is there a way to workaround or to fix this ?