Downgrading Unity Express from 3.0.1 to 2.3.2

Answered Question
Nov 28th, 2007
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Hi, i have a problem downgrading Unity Express from 3.0.1 to 2.3.2 Actually the customer has an Unified Communicator version 4.3(1)sr1 and following the compatibility matrix i will need CUE version 2.3.2 but i receive a NM-CUE with CUE 3.0.1 and it is not compatibility.


Well i think it will be easy to make a downgrade to CUE 2.3.2 , i have downloaded all the archives that i started the boot helper program successfully but when i want to load the package cue-vm.2.3.2.pkg it appears the following error:


Please select from the following

1 Install software

2 Reload module

3 Disk cleanup

(Type '?' at any time for help)

Choice: 1

Package name: cue-vm.2.3.2.pkg

Server url: ftp://192.168.1.64/

Username: anonymous

Password:


Downloading cue-vm.2.3.2.pkg

Bytes downloaded : 137065


Validating package signature ... error

Package signature validation failed for pkg cue-vm.2.3.2.pkg

Unable to install. Please try again

Please select from the following

1 Install software

2 Reload module

3 Disk cleanup

(Type '?' at any time for help)


Please i need a hand with this, only just in case i am using Vista as a FTP server, just in case.


Thanks in advanced ...


Jose

Correct Answer by Markus Schneider about 9 years 5 months ago

I don't think that's available. It's basically a clean install. If possible, I'd use the online installer (software install clean...) method. If not, then try using the 3.0 installer image (from the TFTP server). I know it seems backwards, but the problem is that the 2.3 installer probably can't handle the post-3.0 upgraded system.

Correct Answer by craiglcve about 9 years 6 months ago

could you try running the install software clean command?


software install clean url ftp://X.X.X.X/cue31/cue-vm-k9.nm-aim.X.pkg



The X's are the ip address and the cue pkg name.


Hope that helps.

Thanks,

Craig

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craiglcve Wed, 11/28/2007 - 22:03
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Also there is a command from the CUE CLI


software install downgrade


But I think this only works if you have had a previous image installed before an upgrade to 3.x but you might want to try that as well.


Craig

pepito1983 Thu, 11/29/2007 - 06:37
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Hi Craig, i was looking for the CUE 3.0 release notes and there is no information about if i cab make a downgrade from 3.0.1 to 2.3.2


Do you have information about this, thanks in advanced.


Jose

Markus Schneider Thu, 11/29/2007 - 14:32
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  • Cisco Employee,

I don't think that's available. It's basically a clean install. If possible, I'd use the online installer (software install clean...) method. If not, then try using the 3.0 installer image (from the TFTP server). I know it seems backwards, but the problem is that the 2.3 installer probably can't handle the post-3.0 upgraded system.

Correct Answer
Markus Schneider Thu, 11/29/2007 - 14:32
User Badges:
  • Cisco Employee,

I don't think that's available. It's basically a clean install. If possible, I'd use the online installer (software install clean...) method. If not, then try using the 3.0 installer image (from the TFTP server). I know it seems backwards, but the problem is that the 2.3 installer probably can't handle the post-3.0 upgraded system.

pepito1983 Fri, 11/30/2007 - 06:36
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Yeah! it works with the online clean installer command. Thanks for all your help ...


Jose

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