CME Phone Load Issues

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Nov 29th, 2007
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I am running version 4.2 and trying to load latest Phone load for 7941. I performed a debug on TFTP requestion on the CME router and here is the results:


Nov 29 18:38:41.604: TFTP: Looking for CTLSEP00070E57A7C1.tlv

Nov 29 18:38:41.792: TFTP: Looking for SEP00070E57A7C1.cnf.xml

Nov 29 18:38:42.428: TFTP: Opened system:/its/XMLDefault7941.cnf.xml, fd 0, size 1160 for process 141

Nov 29 18:38:42.444: TFTP: Finished system:/its/XMLDefault7941.cnf.xml, time 00:00:00 for process 141

Nov 29 18:38:42.584: TFTP: Looking for SCCP41.8-2-2SR2S.loads

Nov 29 18:38:43.600: TFTP: Looking for English_United_States/mk-sccp.jar

Nov 29 18:38:43.824: TFTP: Looking for United_States/g3-tones.xml

Nov 29 18:38:44.444: %IPPHONE-6-REG_ALARM: 25: Name=SEP00070E57A7C1 Load= 7.0(3.0S) Last=Initialized

Nov 29 18:38:44.496: %IPPHONE-6-UNREGISTER_ABNORMAL: ephone-12:SEP00070E57A7C1 IP:10.1.1.26 Socket:7 DeviceType:Phone has unregistered abnormally.

Nov 29 18:38:44.500: %IPPHONE-6-REGISTER: ephone-12:SEP00070E57A7C1 IP:10.1.1.26 Socket:10 DeviceType:Phone has registered.


Any ideas?


Thanks in advance!

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Paolo Bevilacqua Thu, 11/29/2007 - 11:24
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Hi, make sure you hav copied the files to flash and configure tftp-server for each file.


Note the latest is 8.2(2)SR4S but even the older one should work fine.


hope this helps, please rate post if it does!

martypearson Thu, 11/29/2007 - 12:26
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I did and accourding to this site:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme42spc.htm


the files I need are listed.

SCCP41.8-2-2SR2S.loads*

term61.default.loads

term41.default.loads

cvm41sccp.8-2-2TR2.sbn

cnu41.8-2-2TR2.sbn

jar41sccp.8-2-2TR2.sbn

apps41.1-1-3-19.sbn

dsp41.8-2-2TR2.sbn


But 1 file is missing from the .Tar file for the 41-61 load. I get a file called apps41.1-1-3-30.sbn NOT apps41.1-1-3-19.sbn???


Is this my problem? Do I need to some how find the apps41.1-1-3-19.sbn file?


Marty

Paolo Bevilacqua Thu, 11/29/2007 - 13:50
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Hi, as I mentioned before you likely miss the tftp-server statement, do "show run | inc tftp" to find what you have and you need to add or change.

shrutid22 Thu, 11/29/2007 - 22:39
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Hi

Check the tftp server statements as mentioned above and also under telephone config u need to load each type of phone with correct load file

for ex

load 7941 SCCP41.8.2.2SR1


and then it will create the config files for each phone

Hi,


From what I've read you saying that the files that are in the TAR are different to what you have seen reported on the link you posted.


To verify that you have all the correct files, using notepad open the file "SCCP41.8-2-2SR2S.loads" it will list all the file names and versions required for the upgrade.


All the files in the TAR should be listed in the TFTP server statements.


From the details of the load file the file "apps41.1-1-3-19.sbn" is not required as you can see below.


# This file contains a list of archive image files that will be requested by the

# RELEASE load version 8-2-2TR2

#


Jar41sccp.8-2-2TR2.sbn

cnu41.8-2-2TR2.sbn

apps41.8-2-2TR2.sbn

dsp41.8-2-2TR2.sbn

cvm41sccp.8-2-2TR2.sbn


If you extracted the basic CME load to the flash, then your tftp server statements for the 7941 should look something like this


tftp-server flash:/phone/apps41.8-2-2TR2.sbn alias apps41.8-2-2TR2.sbn

tftp-server flash:/phone/cnu41.8-2-2TR2.sbn alias cnu41.8-2-2TR2.sbn

tftp-server flash:/phone/cvm41sccp.8-2-2TR2.sbn alias cvm41sccp.8-2-2TR2.sbn

tftp-server flash:/phone/dsp41.8-2-2TR2.sbn alias dsp41.8-2-2TR2.sbn

tftp-server flash:/phone/jar41sccp.8-2-2TR2.sbn alias jar41sccp.8-2-2TR2.sbn

tftp-server flash:/phone/cnu41.8-2-2TR2.sbn alias cnu41.8-2-2TR2.sbn

tftp-server flash:/phone/SCCP41.8-2-2SR2S.loads alias SCCP41.8-2-2SR2S.loads

tftp-server flash:/phone/term41.default.loads alias term41.default.loads

tftp-server flash:/phone/term61.default.loads alias term61.default.loads



If you debug tftp packet it might provide you with more details.


Hope this helps,


Cheers,


Mike.

martypearson Fri, 11/30/2007 - 20:50
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Thanks Mike! No one told me the trick to open the load file in notepad and look for the files there that need to be in flash and tftp-server command. Those file are different then what is stated on the Cisco link here for the 7941G:


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/cme42spc.htm


Why does Cisco make it harder? The website should make it easier for you...


Marty

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