7911 - Idle URL file format

Unanswered Question
Nov 29th, 2007


I've been able insert custom background for the user to choose, in 7911 (Cisco Call Manager 5.1.2).

I would like too to use Idle URL Option, but i dont know how to do it (ive been able to put idle url background with sdk in 7940-60-70 series, but it is not working with 7911, giving me always XML Error(5)).

Can you help me please?

I have this problem too.
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hadbou Thu, 12/06/2007 - 14:30

It is possilbe that you are using any of these special characters becasuse there is a note in the following link stating that


Special characters cannot be parsed correctly and return an error to the IP phone. Some of these special characters are ( & " ' < > ). Avoid use of these characters in the naming convention for your users.

metalium2007 Thu, 12/06/2007 - 14:32

Sorry but that is not my problem.

My problem is the format of the file to put in the idle url for a 7911.


rob.huffman Thu, 12/06/2007 - 16:26

Hi Met,

Here is the format for the 7911;

List.xml Example



URL="TFTP:Desktops/95x34x1/Mountain.png" />


URL="TFTP:Desktops/95x34x1/Ocean.png" />

The PNG files for background images must meet the following requirements for proper display on the Cisco Unified IP Phone:

Full size image-95 pixels (width) X 34 pixels (height).

Thumbnail image-23 pixels (width) X 8 pixels (height).

Color palette-For best results, set to monochrome (1-bit) when you create a PNG file.

(Cisco Unified IP Phone 7906G and 7911G)

Customizing the Cisco Unified IP Phone


Hope this is what you were looking for,


metalium2007 Fri, 12/07/2007 - 03:56


Thanks for your explanation, but, as you can see in my first post, i can insert custom backgrounds via list.xml, without problems. I can't use the idle url option in 7911, but i can in 7940/60.

Understood my problem?





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