11-30-2007 01:24 AM - edited 03-15-2019 07:30 AM
CIPC when on our local network will register fine, but when I take the laptop home and connect via VPN CIPC is stuck at "Registering"
I can establish the VPN and have tested connectivity to my CCME system via ping.
Here is "debug tftp events" when CIPC is trying to register via VPN.
.Nov 30 09:07:46.379: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:07:51.495: TFTP: Looking for SEP00046193CDD4.cnf.xml
.Nov 30 09:07:52.271: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 1, size 959 for process 96
.Nov 30 09:07:52.391: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 96
.Nov 30 09:07:54.227: TFTP: Looking for English_United_States\CIPC_Locale.loads
.Nov 30 09:07:58.103: TFTP: Looking for Communicator\LdapDirectories.xml
.Nov 30 09:07:59.203: TFTP: Looking for Communicator\LdapDialingRules.xml
.Nov 30 09:08:04.899: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:04.999: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:08.735: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:08.987: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:09.167: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:09.263: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:09.323: TFTP: Looking for SEP00046193CDD4.cnf.xml
.Nov 30 09:08:09.323: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 1, size 959 for process 96
.Nov 30 09:08:09.459: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 96
.Nov 30 09:08:09.587: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:09.703: TFTP: Looking for English_United_States/ipc-sccp.jar
.Nov 30 09:08:09.767: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:08:09.823: TFTP: Looking for United_Kingdom/g3-tones.xml
.Nov 30 09:11:04.419: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:11:04.475: TFTP: Looking for SEP00046193CDD4.cnf.xml
.Nov 30 09:11:04.475: TFTP: Opened system:/its/XMLDefaultCIPC.cnf.xml, fd 1, size 959 for process 96
.Nov 30 09:11:04.611: TFTP: Finished system:/its/XMLDefaultCIPC.cnf.xml, time 00:00:00 for process 96
.Nov 30 09:11:04.623: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:11:04.679: TFTP: Looking for English_United_States/ipc-sccp.jar
.Nov 30 09:11:04.751: TFTP: Looking for CTLSEP00046193CDD4.tlv
.Nov 30 09:11:04.807: TFTP: Looking for United_Kingdom/g3-tones.xml
It seems to get stuck on g3-tones.xml , and keeps looping over that same section again and again.
Are there any other debugs I can capture to try find out what is causing this issue?
Also "debug ephone register", and "debug ephone detail mac-address xxxx.xxxx.xxxx" dont produce anything.
Many thanks,
David
11-30-2007 07:24 AM
One of the most common reasons for this to happen is CIPC tries to register using the name SEP
Hope this helps
11-30-2007 11:20 AM
Thanks for your help so far,
CIPC was already using the correct mac address in the device name. There's a couple of PCs that i'm having this problem with. My home PC and a laptop which works in our office but not on VPN.
I'll see if I can test the device name on the other computer as well.
Where could i next look to see where this problem is arising?
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