Monitoring and recording IP Phone agent

Unanswered Question
Abdulbaseer Mohammed Fri, 11/30/2007 - 09:52


Both answers are correct it depends on your topology. If you have big pipes and low traffic then Spanning is the way to go.

If you are like most call centers and do not mind equipment on the premises then local recording server should do the job.

Please rate helpful response.



Abdulbaseer Mohammed Mon, 12/10/2007 - 21:42

I am not sure how else you could be able to do other than Span. I hear the newer versions are bit improvised I have yet to see how.


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