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Monitoring and recording IP Phone agent

gene
Level 1
Level 1

‎11-30-2007 07:10 AM - edited ‎03-14-2019 01:35 AM

We are installing a call center on IPCC express 4.0(5). What needs to be to to monitor and record IP phone agents? Do these use the endpoint recording or do we have to use the SPAN to get it to work.

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3 Replies 3

Abdulbaseer Mohammed
Level 4
Level 4

‎11-30-2007 09:52 AM

Gene,

Both answers are correct it depends on your topology. If you have big pipes and low traffic then Spanning is the way to go.

If you are like most call centers and do not mind equipment on the premises then local recording server should do the job.

Please rate helpful response.

Thanks,

Baseer.

gene
Level 1
Level 1
In response to Abdulbaseer Mohammed

‎12-04-2007 09:10 AM

I guess my confusion is I thought the PC NIC relays the RTP packets back to IPCC for endpoint recording so if there is no PC and you are using IP phone agent is SPAN a must or is the end point recording model possible

0 Helpful

Abdulbaseer Mohammed
Level 4
Level 4
In response to gene

‎12-10-2007 09:42 PM

I am not sure how else you could be able to do other than Span. I hear the newer versions are bit improvised I have yet to see how.

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