11-30-2007 07:15 AM - edited 03-14-2019 01:35 AM
Customer can't login with 'appadmin' account created for IPCCX administration. How can this be reset with Callmanager 5.1(2) and IPCCX 4.5???
11-30-2007 08:10 AM
Opened a TAC case, they gave me this procedure, though it didn't work.
If you have already done this and still cannot login to Appadmin. You
can reset the CRS Administrator's ID and password back to initial
install (Administrator / ciscocisco) using the following procedure:
On the CRS server, go to C:\Program Files\wfavvid and double click on
the file cet.bat
Click No at the warning regarding using this tool
In the left hand pane, double click on the following Configuration
Object Type: com.cisco.crs.cluster.config.AppAdminSetupConfig
In the right hand pane, double click on the row returned for your node
In the new window, click on the
"com.cisco.crs.cluster.config.AppAdminSetupConfig" tab
Change the value for Setup State to "Fresh Install"
Click on Apply to save the changes
Reset the CRS Node Manager Service in Windows NT Services
You should now be able to login to Appadmin using
Administrator/ciscocisco and go through initial setup and select a new
administrator. It will remember most of the settings you used during the
initial install.
12-11-2007 05:56 PM
worked perfectly. thank you for the post.
04-25-2008 10:23 AM
Note that you have to drop down the box and choose "FRESH_INSTALL" when in the tool. Using the value "Fresh Install" will NOT work.
-rob
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