crs 5.0 initial setup problem

Unanswered Question
Dec 1st, 2007


We have CM 5.1. I installed CRS 5.0 on a MCS 7835 server(win 2003+SP2). At initial setup phase; after i installed the license i took approximately one hour to activate the components. When it finished; there was a problem with unified CM telephony client. When i open <server>/appadmin, an error popup says; there is inconsistency about unified cm client and recommends to resynchronize. When i try to resynchronize (Unified CM Telephony menu), it takes approximately half an hour to finish and at last it cannot synchronize. It says " an error occured".

Network connection between CM and UCCX is very good. They are one the same switch and on same subnet. Pings are normal.

I have this problem too.
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Chris Deren Sun, 12/02/2007 - 14:30

UCCX 5.0 is supported with CUCM 5.1.

Check the MIVR logs for more details.

Is the JTAPI users setup properly?


michael.huelskoetter Thu, 02/21/2008 - 02:06

Hello Murat!

Do you still have the Problem with the CRS?

If not, how do you solve it?

We're using CRS 5.0.1 with CM 6.0 and we have the same Problem.

kind regards


cjrchoi11 Fri, 03/21/2008 - 19:14


I have same issue and please let me know if anyone resolved.

-CRS 5.0(1)_Build433

-CUCM 6.0

Thanks in advance,


Chris Deren Fri, 03/21/2008 - 20:58

For me the problem was that during the installation I pointed the RmCm service to 4 providers (CM servers) however only 2 are supported, after changing the config to point to 2 servers all was fine.


alexander.teske Tue, 04/01/2008 - 06:59

In our system it points to one CM 6.0 server and we habe also the problem with the inconsistens. Did anyone solve the problem?



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