Has anyone come across the following issue with CM6 BE and extension mobility?
From time to time when a user logs into a phone; after the phone has reset the Line lable is blank and you can not receive calls to your DN. If you look at the phone (i.e. the SEP device) on call manager it shows the user being logged in on that phone.
I have tried restarting the Extension Mobility and TFTP service, but the only way to fix this is to restart the Call Manager service.
Please let me know if you have any ideas on this issue.
I ran into the same issue about a month ago. It is a known bug. The bug ID is CSCsi68680. You can look-up that bug and the only known workaround is to restart the Call Manager. Well I told TAC that I just restart the Call Manager Service, which saves time and works.
Richard, if you want, open a TAC case and assign it to the bug ID and hopefully we can get Cisco to find a decent workaround.
I am working with TAC on finding different workarounds. They told me it is supposedly going to be fixed in the next release, but there is no announcement on when that will be.