DFM devices in Questioned status

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Dec 1st, 2007
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Hi,


I'm using LMS 2.5 and DFM 2.0.3. I'm not able to discover the devices, the data collector process stops at 40% and after some time shows error message: datacollector request timeout. going into questioned state.

Any help..

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Joe Clarke Sun, 12/02/2007 - 00:11
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This could be an SNMP timeout problem. Try increasing the timeout under DFM > Device Management > SNMP Config.

aijaz802 Sun, 12/02/2007 - 02:03
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The SNMP is configured properly, as the archive mgmt, fetching configs.

The processes are seems to be running normal.

Its coming under the others section...

The error message is below.


*** Data Collector Status Information ***

Error Code = Others

Error Message = DataCollector request timeout(internal problem)

Joe Clarke Sun, 12/02/2007 - 09:30
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This could be a process problem, then. Please post the output of pdshow.

NorthgateIS Tue, 12/04/2007 - 04:43
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Have seen similar problems here when remote devices, particularly AP's have been turned off before the data collector see's the devices as known.


I usually ping the device to ensure it is reachable and then click on the checkbox for the devices and do a "rediscover". Sometimes takes a couple of times before the devices are known.

Joe Clarke Sun, 12/09/2007 - 10:22
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Some internal debugging will need to be enabled, and logs collected. You should open a TAC service request to proceed at this point.

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